For your IT team

The questions your IT director will ask first.

Answered plainly, including where the answer is “not today”. Full technical documentation is available on request — and the test environment is yours to log into before anything reaches production.

Everything on this page describes behaviour running in live warehouses today. Where a capability is optional or per-warehouse, it says so.
Platform facts

The short version, honestly.

Platform
.NET web application with a Microsoft SQL Server database.
Schema changes
Applied as versioned database packages, per environment, with a test environment ahead of production.
Roles and permissions
Role-based, with field- and record-level access control.
Scoping
Users and data are scoped by warehouse and business unit throughout the system.
Handhelds
Android terminals working against a live server connection. Offline task execution is not supported.
Integration
File, database and service interfaces, with scheduled jobs for recurring exchanges and a monitoring screen with replay.
Failure handling
Failed integration messages are listed and supported types can be replayed by an operator.
Logging
Application and performance logging with per-request timing retained in the database.
Straight answers

The conversation we expect to have with you.

How do changes reach production?

Through a test environment first — configured with your warehouse structure, your data and your ERP connection. Schema changes ship as versioned database packages per environment. Your team validates on real handhelds before sign-off.

How is access controlled?

Role-based permissions with field- and record-level access control, and warehouse plus business-unit scoping applied throughout the system — a user in one warehouse does not see or touch another’s data.

What do we get for troubleshooting?

Application and performance logging with per-request timing retained in the database, and an integration monitoring screen where failures appear with their reason in plain language.

What about deployment details — servers, versions, backup ownership?

These are settled per customer in the technical documentation and the implementation plan, and we would rather state them precisely there than approximately here. Ask, and you will get the specific answer in writing.

Put your IT director in the room.

Bring the hard questions — environments, access control, integration failure modes. We would rather answer them in the first meeting than after a signature.

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